East Barnet Post Office Update

Cllr Joanna Tambourides wrote to the Post Office asking for clarification on a couple of issues.

She wrote,

” You state that the new post office will be open from 5.30am to 8pm Mon-Sat and 6-4pm Sunday. I assume that these are the shop opening hours for Messrs McKinnon where the new Post Office will be located. Does this mean that the Post Office counter will be manned and services available during these hours too? The hours seem surprisingly long, and I wonder if you could confirm this point. ”

Below is the reply from the Post Office.

East Barnet Post Office® branch
282 East Barnet Road, Barnet, EN4 8TD

Thank you for your email received 09 January 2013. We are pleased to hear of your support for the proposed move. Your comments have been received and will be carefully considered as part of the local public consultation. This programme forms part of our wider transformation plans for our existing network across the UK.

As you are aware, we are proposing to relocate and modernise East Barnet Post Office and introduce our new local style format. I can confirm that the opening hours shown on the information letter are correct and Post Office services will be available from 5.30am – 8.00pm Monday to Saturday and 6.00am – 4.00pm on Sundays.

The local model proposed for East Barnet Post Office provides Post Office services via a service point on the retail counter and integrates well with an existing retail business allowing customers to access their retail and Post Office services at the same time. One of the benefits of the model are the longer opening hours our operator can provide as the Post Office will open for the same hours as the retail operation. So that our partner can offer these extended hours, all staff members will be trained on the Post Office system. You may be interested to know that customer satisfaction in the pilot branches has been independently measured and shows that customers particularly like the longer opening hours, as they can access our services for longer, at times which may suit their lifestyle better. This appears to be changing customers’ routines in terms of how and when consumers are using our services, with visits spread across the opening hours.

The public consultation period ends on 19 February 2013, your views have been noted and will be included in the decision making process, After the close of consultation we will undertake a final review of the correspondence we have received and evaluate if any changes need to be made to our original proposal. Once the final decisions are taken we will write to you again confirming these details; information posters will also be displayed in the current branch to inform our customers of the outcome.

I hope that I have been able to address your points and thank you for taking the time to contact us.

Yours sincerely

Alex Bruckshaw
Programme Correspondence Team

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