January 31, 2017 1 Comment
So, I thought I would keep the blogging going through this ‘experience’. If you have not followed where we are so far, please read this first
Yesterday was spent trying to get answers out of Thrifty Cars. It was going well until I started asking some difficult questions. They now seemed to have stopped wanting to talk to me. This morning I posted three questions on their facebook page. (Yesterday they were happy to chat to me on this page!). I asked,
1) Who gave you authorisation to take the money from my card? I did not and I did not pay for the car in the first place.
2) Why did you not contact me before taking the payment?
3) Why are you taking the money from me and not the administrators?
Yesterday I received replies in minutes – today I have not heard a thing.
This afternoon I phoned my credit card company. I use an Aqua credit card when I am abroad as they do not charge when doing transactions in different countries. I had spoken to them the day before and they have frozen the payment and are starting the investigation. They have been very helpful but I asked a simple question ..
“What checks did you do that I had authorised this payment?”
Sadly the answer came back none. They said they had not as I had used the company before. I pointed out that I had not and they had mistakenly taken a payment from me last time when they should not have! The seemed apologetic.
I also found out that the payment was done online. So did Thrifty Cars pretend to be me on line? I don’t know the answer to that but there the way their behaviour has been so far; I would not put it past them.
I want also to take this opportunity to thank all my friends who have offered help, support and advice.
My top tip – don’t ever use Thrifty Cars.
Let’s see what tomorrow brings!