Update Two – Thrifty Cars and Aqua Cards

So, I thought I would keep the blogging going through this ‘experience’. If you have not followed where we are so far, please read this first

https://robertrams.wordpress.com/2017/01/30/open-letter-to-thrifty-cars/

Yesterday was spent trying to get answers out of Thrifty Cars. It was going well until I started asking some difficult questions. They now seemed to have stopped wanting to talk to me. This morning I posted three questions on their facebook page. (Yesterday they were happy to chat to me on this page!). I asked,

1) Who gave you authorisation to take the money from my card? I did not and I did not pay for the car in the first place.

2) Why did you not contact me before taking the payment?

3) Why are you taking the money from me and not the administrators?

Yesterday I received replies in minutes – today I have not heard a thing.

This afternoon I phoned my credit card company. I use an Aqua credit card when I am abroad as they do not charge when doing transactions in different countries. I had spoken to them the day before and they have frozen the payment and are starting the investigation. They have been very helpful but I asked a simple question ..

“What checks did you do that I had authorised this payment?”

Sadly the answer came back none. They said they had not as I had used the company before. I pointed out that I had not and they had mistakenly taken a payment from me last time when they should not have! The seemed apologetic.

I also found out that the payment was done online. So did Thrifty Cars pretend to be me on line? I don’t know the answer to that but there the way their behaviour has been so far; I would not put it past them.

I want also to take this opportunity to thank all my friends who have offered help, support and advice.

My top tip – don’t ever use Thrifty Cars.

Let’s see what tomorrow brings!

Open Letter to Thrifty Cars

See Below for update at 3pm

Dear Thrifty Cars,

Last year I had the pleasure of visiting Israel with my wife my then three-month-old son. I used a comparison website to book a car and car seat to transport my family around. As my mother and father in law were travelling with us, they paid for the car upfront.

We arrived in a very hot Tel Aviv airport, late in the afternoon. As you can imagine my son was not very happy having not experienced anything like this before. We managed to find the desk to pick the car up from, I gave them my credit card in case there were any problems and I made my way to pick the car up.

We have corresponded over twitter about the first issue before – the fact that the car seats were left outside and were filthy. Also, your staff would not help us fit the one seat that was semi clean and left us to sort in the heat. When we got in the car, the car was very dirty. You kindly refunded the price of the car seat although I was disappointed no further compensation was offered.

When I returned the car, I handed everything back and despite a few knocks (we thankfully have driven in Israel before and know that you need fully covered insurance!) there were no problems.

That was until I checked my credit card bill. I discovered I had been charged for the car (although it had been paid for in advance). We went backwards and forwards via the company I booked it through. The company was called Atlaschoice. Eventually, I was refunded the money – but the whole thing was extremely stressful.

I was then shocked when my credit card bill arrived on Saturday to see your Israeli Office has charged me £363.49.  Can you let me know why this has happened – and without my permission. Is this fraud?

Last time I had this resolved through Atlaschoice (whom I booked the car with) but I emailed them directly this morning and they have gone into administration!

Please help!

I hope this open letter gets your attention as other ways of trying to get in contact with you have not been successful yet! You can tweet at me or just leave me a message in the comments as to how i can get in contact.

Robert @robertrams1

3pm Update

I have finally got this response.

“Thank you Robert. It appears that you purchased your prepaid voucher through Atlas Choice, correct? If so, unfortunately, they closed their operations and Thrifty was unable to get payment from them for your rental. Thrifty then had to charge you to collect payment. You will need to seek reimbursement for your prepaid voucher from Atlas Choice. Please view the website here with information.

Whilst i don’t have a problem with this i have a couple of questions that they have not and will not answer

  1. I did not pay for the original booking therefore why was i charged for this one?
  2. I did not give you permission to charge my card therefore why did you take payment without my permission?
  3. Why did you not get in contact with me before taking the payment? At no point did anyone inform there was a problem?

They seem to refuse to engage on this and expect me just to pay them.